Not sure where to start?
Let's find one process worth improving without buying more tools first.
PRACTICAL AI FOR BUSINESSES
Make your business work smarter.
One process at a time.
Make the way customers and teams interact with your business work better. We start with what you already have, then add only the technology your process needs.
Discuss your processWHEREVER YOU ARE WITH AI
One goal: real value.
Tried AI but not seeing value?
Turn experimentation into a workflow your customers or team can actually use.
WHERE WOULD YOU LIKE TO START?
Start where people meet your business.
Choose a customer journey, an internal process or a connected touchpoint. Begin with one useful outcome.
Customer journeys
Make your website, chat, pricing or ordering journey more helpful.
One example
See detailed solutions A visitor describes what they need; the site helps find, price and order it.
Team workflows
Make email, applications, CRM handovers and follow-ups run smoothly.
One example
See detailed solutions An application arrives; details are checked and a reviewer receives the next action.
Connected touchpoints
Connect mobile, tablets, kiosks and device events to business actions.
One example
See detailed solutions A device reports an issue; a service request reaches the right team.
PEOPLE · PROCESS · TECHNOLOGY
Start with the process. Not the tech.
Choose one useful outcome, get it running in real life and then move to the next. We use rules and automation for straightforward work, AI where it helps, and people where judgement matters.
Choose
Find the customer or team journey worth improving.
Tailor & train
Adapt proven workflows to your tools and rules, then show your team how to use them.
Prove & expand
Review the outcome, then activate the next process.
WHERE MYFALCON SHOWS UP
The right interface. Same platform behind it.
Your workflow can start wherever people or connected devices interact with your business. We can create a new interface, customise one you have, or return results directly into your existing tools.
Websites & portals
Intelligent product discovery, quotes, orders, onboarding and self-service through your site or a new portal.
Website · customer portal · e-commerceBrowser extensions
Put guidance, data capture and useful actions beside the websites your team already uses.
Browser plug-ins · computer-use toolsEmail & business tools
Run workflows from inboxes and CRMs, then return decisions, records and next actions to those same tools.
Email · CRM · finance · collaborationAI & coding agents
Give compatible agents controlled access to your workflows through APIs or MCP, with agreed permissions and approvals.
Agentic workflows · MCP · developer toolsVoice & conversational agents
Let customers or employees ask, book, check or begin a request by speaking or chatting.
Voice · chat · messagingIoT & connected devices
Turn sensor readings, kiosks, tablets and equipment events into checks, service tasks and team updates.
IoT · sensors · devices · API-connected robotsDifferent touchpoints. One connected workflow.
Explore connected devices The device or screen is only the entry point. MyFalcon coordinates the rules, data, automation, AI and human decisions behind the outcome.
BEHIND THE SCENES
One platform. Different capabilities.
Transformation, operational AI and external intelligence can support a single business journey or work together as you grow.
BUILT AND USED IN PRACTICE
Real business work. Real experience.
MyFalcon reports more than 120,000 automated tasks a month across 40 workflows. From market mapping and lead activity to follow-ups and operational handovers.
120,000+automated tasks per month
40workflows in operation
12+ yearscorporate transformation experience
Platform compatibility: Tested and working with major AI models, with over 50 tools already connected to the MyFalcon platform. Integrations for each workflow are agreed according to access and requirements.
CUSTOMER EXPERIENCE · WADE MACDONALD
“It has brought greater structure, consistency, and visibility to our activity, while freeing our consultants to focus on higher-value conversations.”
Chris Goulding · Managing Director, Wade Macdonald Ltd
THE OUTCOMES WE AIM FOR
More capacity. Measurable value.
1 working dayTime back per person — an ambition measured over an agreed period
2–3×Target return on the total investment
Time savings and return are design targets, not guaranteed customer results. We agree the baseline, measurement period and cost basis for each workflow. Platform usage and connection figures above are MyFalcon-reported, not attributed to the Wade Macdonald customer.
STRAIGHTFORWARD COSTS
Tailor it once. Use it every day.
Activation means adapting a proven MyFalcon workflow to your business and getting your team confident using it—not commissioning a new software build. Then you subscribe to keep it running.
Workflow activation & team training
Most workflows: around 2 weeksWe select a proven workflow from our extensive library, tailor it to your process, connect your existing tools, test the rules and approval steps, and train your team to use it. Our proprietary platform and delivery frameworks make this faster without cutting corners. The one-off fee and timetable are agreed upfront; new or unusually complex work is quoted separately.
MyFalcon subscription
From £25 / seat / monthTypical with support: £35–£40 / seat / monthFollowing the 14-day free platform-use trial, the final subscription is quoted against your seats, workflow usage, integrations and level of support. Bespoke or higher-volume requirements may cost more.
No shortcuts on testing, security or oversight. The activation fee and any third-party charges are separate from the 14-day free platform-use period. £35–£40 is a typical supported-subscription range, not a price cap or fixed quote. You can choose not to continue after the trial.
COMMON QUESTIONS
A practical way to get started.
How do we get started?
Tell us about one process or customer journey you would like to improve. We will discuss the current challenges, what you already use and a practical next step. Scope, timing and cost are agreed before implementation.
Do we need to replace our CRM or website?
Usually not. We start with your existing tools and approved information. New interfaces or connectors are considered only when they solve a genuine gap.
How does the 14-day trial work?
Once your tailored workflow is activated and your team has been shown how to use it, you can use the MyFalcon platform free for 14 days. Continued use is quoted separately. The free-use period does not cover activation or third-party charges.
How fast can you activate a workflow?
Most standard workflow activations aim to be ready in around two weeks after we agree the process, access and scope. We start with proven workflows and our existing platform, then tailor the rules, connections and screens to your business. Testing, appropriate safeguards and showing your team how to use the workflow are part of activation. More complex or genuinely new requirements are scoped separately.
How do subscriptions work?
Platform subscriptions start from £25 per seat per month after 14 days of free platform use. When an ongoing support package is included, most subscriptions are typically around £35–£40 per seat per month. Your final quote depends on users, usage, integrations and support requirements. This is a typical range, not a fixed cap; you receive a tailored quote before deciding to continue.
What return can we expect?
We aim to free up the equivalent of a working day per person and achieve 2–3× the investment in measurable business value. We agree the timeframe, baseline and what counts as a saving for your process; these are targets, not guaranteed outcomes.
What does activation include?
Activation is a one-off service to tailor an existing MyFalcon workflow to your business: understand the process, configure its rules and connections, test it with you, and train the people who will use it. It is not a charge for building a new platform or an open-ended development project. We agree the fee and any exceptional custom work or third-party costs upfront.
Do our people remain in control?
Yes. We design where human approval or oversight is appropriate. Your organisation retains its business knowledge, processes and data; MyFalcon retains its proprietary platform intellectual property.
YOUR NEXT STEP
Bring one process. We'll tailor the workflow to you.
Tell us which process you want to improve. Activation usually means choosing a proven MyFalcon workflow, tailoring its rules and connections to your business, testing the result and training your team to use it. Most standard activations target around two weeks, with safeguards and approvals built in. Once live, you can use the platform free for 14 days. Subscriptions start at £25 per seat per month, typically £35–£40 with support. Activation and third-party costs are agreed separately; bespoke development is only scoped when a genuinely new requirement calls for it.