FOR PEOPLE & DEVICES
Make mobile devices, tablets, sensors and other touchpoints part of the same business process. When something happens, the right system and person can respond.
WHAT THIS CAN LOOK LIKE
A connected device reports an issue. MyFalcon checks the event against operating rules, consults service history, creates a task and updates the right person or system.
EXAMPLE WORKFLOWS
Each workflow is designed around your existing systems, information, staff and approval rules.
A reading or device status reaches an agreed threshold.
Apply rules, check context and previous events, and decide whether an alert or maintenance request is needed.
A service task or notification with an accountable owner, rather than a pile of raw readings.
A visitor checks in, makes a request or places an order.
Capture the interaction and connect it to the relevant booking, ordering or customer record.
A clearer self-service journey and less rekeying for staff.
A mobile team records photos, notes or completion details.
Validate required fields, match them with the job record, and route any exception for review.
A complete job record and the right follow-up for the customer.
An operational event needs the next team to take over.
Combine information from the device and existing systems and ask a person to approve when necessary.
An auditable handover across people, processes and tools.
MyFalcon's proprietary, reusable platform can connect approved business knowledge, the tools you already have, rules-based automation and AI where useful. Your team stays involved in decisions that require judgement. We agree permissions, configuration, training and costs before activation.
YOUR NEXT STEP
Tell us which process you want to improve. Activation usually means choosing a proven MyFalcon workflow, tailoring its rules and connections to your business, testing the result and training your team to use it. Most standard activations target around two weeks, with safeguards and approvals built in. Once live, you can use the platform free for 14 days. Subscriptions start at £25 per seat per month, typically £35–£40 with support. Activation and third-party costs are agreed separately; bespoke development is only scoped when a genuinely new requirement calls for it.
