FOR YOUR CUSTOMERS
Make your website, portal and customer conversations easier to use. Help people find the right option, get a price, place an order or reach the right person without getting lost.
WHAT THIS CAN LOOK LIKE
A visitor explains what they need. Your business-trained assistant searches your catalogue, checks availability and pricing rules, prepares a suitable quote or basket, then asks for confirmation before the order proceeds.
EXAMPLE WORKFLOWS
Each workflow is designed around your existing systems, information, staff and approval rules.
A customer cannot find a suitable option on your site.
An assistant uses your approved product information, customer requirements and availability to narrow the options.
A relevant recommendation, product page, basket or enquiry ready for the next step.
A buyer needs a price based on quantity, options or delivery terms.
Apply your price lists and eligibility rules, check exceptions and build a customer-specific quote.
A quote ready to send or review, recorded in the CRM.
A visitor is ready to proceed but needs a tailored proposal or booking.
Collect details, generate an approved proposal and link to the chosen booking or payment provider.
A confirmed next step with records and notifications updated.
A visitor knows what they want but not where to find it.
Answer using the approved site and business knowledge; guide people to the right page or form, and escalate sensitive questions.
A more useful site experience without relying on a generic chatbot.
MyFalcon's proprietary, reusable platform can connect approved business knowledge, the tools you already have, rules-based automation and AI where useful. Your team stays involved in decisions that require judgement. We agree permissions, configuration, training and costs before activation.
YOUR NEXT STEP
Tell us which process you want to improve. Activation usually means choosing a proven MyFalcon workflow, tailoring its rules and connections to your business, testing the result and training your team to use it. Most standard activations target around two weeks, with safeguards and approvals built in. Once live, you can use the platform free for 14 days. Subscriptions start at £25 per seat per month, typically £35–£40 with support. Activation and third-party costs are agreed separately; bespoke development is only scoped when a genuinely new requirement calls for it.
